Last Updated: 22 Jun25
At MAZE Egypt (“we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website mazeegypt.com and book our travel services in Egypt.
By accessing our website or providing your information, you agree to the terms of this policy.
1. Information We Collect
We may collect the following information:
- Personal Data: Name, email, phone number, passport details (for tours), billing address, payment information.
- Booking Details: Tour preferences, travel dates, special requests.
- Technical Data: IP address, browser type, device information, cookies (see Section 5).
- Communications: Emails, chat logs, customer service inquiries.
2. How We Use Your Information
We use your data to:
- Process bookings and payments.
- Provide customer support and respond to inquiries.
- Send booking confirmations, updates, or emergency alerts.
- Improve our website and services (analytics).
- Comply with legal obligations (e.g., immigration requirements).
We do not sell your data to third parties.
3. Data Sharing & Third Parties
We may share information with:
- Tour Operators & Hotels: Necessary for service fulfillment.
- Payment Processors: Secure transaction handling (e.g., PayPal, Stripe).
- Legal Authorities: If required by Egyptian law.
All partners must comply with data protection agreements.
4. Data Security
- We use SSL encryption for online transactions.
- Payment details are processed via PCI-DSS compliant gateways.
- Regular security audits to prevent unauthorized access.
5. Cookies & Tracking
- Essential Cookies: Required for website functionality (e.g., login sessions).
- Analytics Cookies: Help us improve user experience (Google Analytics).
- You can disable cookies via browser settings, but some features may not work.
6. Your Rights
You may:
- Request access to or deletion of your data.
- Opt out of marketing emails (unsubscribe link in all emails).
- Withhold passport details, but this may limit tour participation.
Contact contact@mazeegypt.com for requests.
7. Children’s Privacy
- Our services are not directed at children under 16. We do not knowingly collect their data.
8. Policy Updates
- We may update this policy; changes will be posted here with a new “Last Updated” date.
